Carlos Gavela, CEO of Loading Happiness, Lda., is a veteran IT specialist with over 30 years of experience in the technology sector. From building complex systems to optimizing networks, Carlos has cultivated a career rooted in technical excellence and a passion for problem-solving.
“My journey in the tech world has been nothing short of a thrilling adventure,” Carlos reflects. “I’ve immersed myself in hardware and software testing, networking support, and computer repairs, always striving to enhance IT infrastructures to operate at their best.”
Despite his executive responsibilities, Carlos remains hands-on, actively tackling challenges alongside his team. “Staying involved in the technical side keeps me connected to the core of our work and opens up learning opportunities for everyone,” he explains. At the same time, he trusts his team to contribute their unique perspectives, fostering collaboration and innovation within the company.
Carlos’s leadership philosophy is rooted in Stoicism, emphasizing discipline, tolerance, and balance. “I believe in being strict with myself and tolerant of others,” he shares. This mindset not only shapes his approach to leadership but also informs the broader mission of Loading Happiness.
Under Carlos’s guidance, the company aspires to be more than just a successful IT business; it aims to become a social reference, positively impacting the community while delivering top-tier IT solutions. “Success isn’t just about profits—it’s about making a meaningful difference,” Carlos notes.
30-Year Journey of Passion and Empowerment
Carlos’ passion for IT was sparked by his early experiences with the ZX Spectrum. After much persistence, his parents gifted him one, and it became a gateway to a new world of technology. Teaching himself programming through books and experimenting with algorithms, he created small programs that deepened his fascination with IT. Gaming also played a significant role in fueling his interest in the possibilities technology could offer.
Even after 30 years in the field, Carlos’ motivation remains as strong as ever. He finds joy and purpose in making a meaningful difference for people and businesses. Mentoring others and witnessing their growth is particularly fulfilling for him, serving as a reminder that IT is not just about technology—it’s about empowering people to achieve more.
Staying Ahead in IT
Carlos relies on a proactive approach to staying ahead in the ever-evolving IT landscape, combining self-study with hands-on practice. He considers YouTube an invaluable resource, offering accessible, cutting-edge insights into the latest technological advancements. For Carlos, keeping up with the industry is more than just tracking trends; it’s about harnessing technology to create tangible value for clients.
Currently, Carlos is particularly captivated by the intersection of artificial intelligence (AI) and cybersecurity—two fields he believes are shaping the future of IT. “AI is revolutionizing the way we innovate and solve complex problems, while cybersecurity ensures these breakthroughs remain secure,” he explains. Together, these domains represent an exciting frontier in technological innovation.
In addition to exploring these dynamic areas, Carlos is revisiting the foundational skill of coding. By relearning how to build from scratch, he is rediscovering the joy of creation, reaffirming his commitment to continuous growth and adaptability in an industry defined by rapid change.
The Role of Culture in IT Team Success
Carlos highlights that a strong IT support team is defined by its versatility, excellent communication skills, and adaptability. He recognizes that the fast-paced nature of IT challenges demands quick thinking and seamless collaboration, making it essential to create an environment where these attributes can flourish.
“A great IT team isn’t just about technical expertise—it’s about fostering a culture where individuals feel empowered to take risks, learn from failure, and grow,” Carlos shares. As a leader, he actively encourages his team to believe in their abilities, approach challenges with confidence, and view setbacks as opportunities for improvement.
Equally important to Carlos is cultivating a sense of empathy and camaraderie within his teams. “When people feel supported and valued, they’re naturally more motivated to work together and go the extra mile,” he explains. By prioritizing these values, Carlos ensures that his teams are not only technically proficient but also resilient, collaborative, and ready to tackle any IT challenge that comes their way.
The Foundation of IT Leadership
Carlos firmly believes that empathy is a cornerstone of effective IT leadership. In his view, when team members feel heard and understood, their engagement and motivation increase—even in the face of demanding projects.
“For me, empathy means being truly present, actively listening, and acknowledging the challenges my team faces,” Carlos explains. He prioritizes creating an environment of trust and collaboration, where every individual feels valued and supported. This approach, he notes, does more than boost morale; it equips teams with the resilience and confidence needed to navigate complex challenges and deliver exceptional results.
By fostering empathy in his leadership style, Carlos ensures his teams are not only technically adept but also united, motivated, and ready to tackle the fast-paced demands of the IT industry.
Shaping IT Problem-Solving
Carlos identifies two pivotal shifts in IT over the past three decades: the advent of the internet and the rise of artificial intelligence (AI). “The internet revolutionized how we connect, communicate, and access information, while AI is fundamentally transforming how we solve problems and drive innovation,” he explains.
These technological milestones have profoundly shaped Carlos’s approach to troubleshooting and problem-solving. The internet instilled in him the value of resourcefulness, teaching him that solutions are always within reach for those willing to search diligently. Meanwhile, AI has pushed him to adopt a more proactive and creative mindset, emphasizing that IT is an ever-evolving field requiring curiosity and adaptability.
“These advancements remind me that problem-solving in IT isn’t just about fixing issues—it’s about anticipating challenges and harnessing technology to create smarter, more efficient solutions,” Carlos adds. This philosophy drives his approach to leading teams and tackling complex technical landscapes.
Balancing Technical Mastery with Empathy in IT
Carlos advises aspiring IT professionals aiming to specialize in technical support or networking to prioritize a combination of technical expertise, adaptability, and empathy. “IT isn’t just about solving problems; it’s about solving them for people,” he emphasizes. Developing strong communication skills and understanding the needs of users or clients are as crucial as mastering the technical aspects of configuring networks or troubleshooting systems.
Carlos recommends building a solid foundation in the basics—grasping networking principles, operating systems, and the interplay of various technologies. He underscores the importance of hands-on experience, encouraging newcomers to dive into real-world scenarios through internships, personal projects, or volunteering. “There’s no substitute for practical experience when it comes to building confidence and competence,” he adds.
He also stresses the need for continuous learning in an ever-evolving field. With emerging technologies like AI and cybersecurity reshaping the IT landscape, staying curious and embracing change are essential. “Challenge yourself to stay ahead by exploring the latest tools and techniques,” Carlos advises.
Lastly, Carlos highlights the value of resilience and a growth mindset. “Don’t fear mistakes—they are some of the best teachers you’ll encounter,” he says. By taking risks and learning from failures, professionals can refine their skills and focus on delivering meaningful value. “At the end of the day, IT is about more than fixing systems; it’s about enabling people and businesses to thrive. That’s where the real impact lies.”
Finding Pride in Mentorship and Lifelong Connections
Carlos reflects on his proudest accomplishments as being deeply rooted in the connections he has built and the lives he has impacted throughout his career. Mentoring aspiring professionals, guiding businesses through challenges, and supporting colleagues stand out as the most meaningful aspects of his journey. “IT is ultimately about people, and making a difference in their lives is my greatest achievement,” he shares. He also takes pride in his self-made path, which began with a ZX Spectrum and a relentless curiosity to teach himself the intricacies of IT. This journey of perseverance and self-learning not only laid the foundation for his career but also instilled a profound commitment to helping others succeed.
“Those early experiences shaped who I am today,” Carlos reflects. “They remind me of the power of persistence and the importance of paying it forward, ensuring that others have the support and inspiration they need to thrive in their own journeys.”
Vision for Loading Happiness
Carlos is enthusiastic about advancing Loading Happiness as a social reference point—a company that not only excels in technology but also makes a meaningful impact on the community. “Partnering with people, clients, and suppliers who share this vision is at the heart of our future,” he says, underscoring the importance of collaboration in driving both technological innovation and social good.
Within the IT industry, Carlos draws inspiration from the transformative potential of artificial intelligence and the increasing significance of cybersecurity. These fields, he believes, are reshaping the digital landscape and opening new avenues for problem-solving and innovation.
On a personal level, Carlos is reconnecting with his roots by rediscovering coding. “It’s a joy to create from the ground up,” he shares. This return to hands-on development serves as a reminder of where his journey began and symbolizes the endless opportunities for growth in the ever-evolving world of technology.
